PERFECT SHOP PLANNING

Retail HR transformation programme

Transformation programme providing a smart planning solution and automatic reporting of hours, absences and bonuses (TAM). Goal: Balance HR and retail issues to improve effectiveness and productivity in your points of sale networks, and improve payroll reliability.

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The process

1

Define the right team organization

Team size
Team structure
Full time/part time
Back-office activities

2

Implement useful flexibility

Smart planning tool
Modulation of hours
Anticipation of activity ups and downs
Making each hour count

3

Secure Payroll

Training on Retail HR rules
Automatic reporting of hours – activities (TAM)
Bonus automatic data flows

4

Monitor store productivity

Coaching of central and POS teams
Implementation of dashboards
Performance management

yves rocher case study: the PSP programme

More than 2 years ago, the Cap Rocher Group launched the PSP (Perfect Shop Planning) programme, which aims to improve customer satisfaction by adjusting the presence of employees in the shop according to customers flows (extract of an interview in Focus RH magazine from 27/10/2020). At the heart of retail excellence, PSP enables store teams to offer the best possible customer service and improve their productivity. Now rolled out in France with TAM (digitalised Time and Activities Management) and in several European countries, the success of this programme depends on 4 fundamentals:

Preparatory work;
Close involvement of pilot shop managers to build an efficient and user-friendly solution (thanks to WeDev);
Change management to make the flexibility effective and understood by all;
A cross-disciplinary approach across various departments – HR, retail, management control, payroll.

Interview by Focus RH magazine on the PSP programme

Interview by ANDRH’s Personnel magazine on the PSP programme

Yves Rocher confirms its trust in We Transform

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