New concepts and services
Transformation program to ensure the success of a strategic offering in point of sale networks
The process
1
Design the package
- Project mode
- Definition of the offering
- Economic model
- Business process
- Customer experience
- Transformation path
2
Pilot phase in agile mode
- Design of the pilot package and tools
- On-the-ground monitoring and facilitation by business experts
- Testing and adjustments
- Pilot approval
3
Roll out and facilitate
- Roll-out kit preparation: business support, handbook, demo videos, communication kit, etc.
- Deliver training
- Support and monitoring
4
Manage and sustain
- Coaching of central and point of sale teams
- Dashboard implementation
- Management of performance and increased activity
Client case study: the Expresslane program
In order to improve workshop productivity and customer satisfaction, the Fiat Group asked Coventeam to demonstrate proof of concept for a new service. The idea was to have 2 technicians intervene on a maintenance operation simultaneously. In this context, the We Transform teams were called upon, along with Coventeam’s business experts, to roll out the offer as a pilot phase:
- Definition of challenges
- Financial modelling and ROI calculation
- Communication materials targeting investors
- Modelling of customer experiences and business processes
- Pilot roll-out kit
- Monitoring and reporting on the pilot program
We Transform’s added value
From A to Z
Support from A to Z, thanks to our 3 branches, enabling us to design, manage and equip the deployment of the offer
Flexibility
Constant adaptation of the package to suit on-the-ground team needs is an integral part of our service
Digitalization
We design reporting solutions to enable effective and sustainable management
Transformation
We put in place the levers required for adopting change: training, coaching, marketing tools, support for management
References
More than customers, partners who trust us
